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- Tasks: Provide housing advice and administrative support to improve community living standards.
- Company: Join Nottingham City Council, a leading employer dedicated to serving the local community.
- Benefits: Enjoy hybrid working, 26-33 days leave, a generous pension, and health perks.
- Why this job: Make a real difference in people's lives while working in an inclusive and supportive environment.
- Qualifications: Team player with Microsoft skills, calm under pressure, and a customer-focused attitude.
- Other info: Open to diverse applicants; flexible working arrangements encouraged.
The predicted salary is between 26824 - 27694 £ per year.
Working Hours
18.5 hours per week, 8:30am – 4:50pm, Thursday, Friday and alternate Wednesdays
Worker Type
Hybrid Worker
Salary
Salary Grade D – £26,824 (Level one) rising to £27,694 per annum (Level three), actual pro rata amount is £13,412 – £13,847 per annum.
Location
St Ann’s Housing Office
We’ve got an exciting opportunity available for talented individuals to join our workforce – perhaps this is the opportunity you’ve been looking for? Read on to find out more…
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
In return, we are looking for people like you – people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
* You can read more about the different benefits offered to colleagues working for Nottingham City Councilhere .
About the Role
As a Housing Officer within Nottingham City Council’s Housing Services, you’ll play a vital role in supporting tenants, leaseholders, and applicants across the city. This is a varied and rewarding position where you’ll provide housing advice, assist with tenancy and estate management, and help customers access safe, secure, and affordable homes.
You’ll manage a wide range of responsibilities, from processing applications and allocations to supporting customers with rent queries, safeguarding concerns, and tenancy sustainability. The role also involves promoting digital inclusion, tenant involvement, and delivering excellent administrative support to ensure services run smoothly.
We’re looking for someone who is organised, empathetic, and committed to delivering high-quality customer service. In return, you’ll have the satisfaction of knowing your work makes a real difference to people’s lives and communities across Nottingham.
About You
The ideal candidate will have:
1. Previous experience of working in a housing environment and an ability to learn.
2. Ability to demonstrate self-motivation and work proactively with minimum supervision.
3. Proven ability to work to a high level of accuracy.
4. Demonstrated a supportive approach to managing customer services and relationships, whilst maintaining a professional attitude.
5. Ability to react and respond positively to change.
6. Ability to remain calm and able to make accurate and timely decisions whilst under pressure and to maintain control of challenging situations.
Please ensure you demonstrate clearly how you meet the 6 requirements in your CV & supporting document.
You can find the job description for this posthere .
At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on additional information for applicants page.
Closing Date
30 January 2026 (11:59pm) – Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.
Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits.
In addition to working within a great team and a competitive salary you will have access to:
- 26 days annual leave (rising to 33 days after 5 years’ service)+ bank holidays with the ability to buy additional leave annually
- Access to a generous, defined benefit pension scheme offering 17.9%
- Smart Working – to support your work life balance
- Health and wellbeing benefits including access to our Employee Assistance Programme
- Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!
Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference. We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and if you are Disabled – these groups of people are underrepresented in our workforce, and we’d like to reflect our local population more through our recruitment processes.
We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.
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Housing Officer NCCHS employer: Nottingham City Council
Contact Detail:
Nottingham City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer NCCHS
✨Tip Number 1
Familiarise yourself with Nottingham City Council's values and mission. Understanding their commitment to serving the community will help you align your responses during interviews, showcasing your passion for making a difference.
✨Tip Number 2
Network with current or former employees of Nottingham City Council. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach and demonstrate your fit for the Housing Officer role.
✨Tip Number 3
Prepare for situational interview questions by thinking of examples from your past experiences where you've successfully managed challenging situations or provided excellent customer service. This will help you articulate your skills effectively.
✨Tip Number 4
Research the specific housing issues facing Nottingham and be ready to discuss how you would address them. Showing that you are informed about local challenges will demonstrate your commitment to the role and the community.
We think you need these skills to ace Housing Officer NCCHS
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Housing Officer position. Make sure to highlight your relevant experience in your CV and supporting documents.
Tailor Your CV: Customise your CV to reflect how you meet the six key requirements mentioned in the job description. Use specific examples from your past experiences that demonstrate your skills in teamwork, decision-making under pressure, and customer service.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for making a difference in the community. Explain why you want to work for Nottingham City Council and how your values align with their mission.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Nottingham City Council
✨Understand the Role
Before your interview, make sure you thoroughly read the job description for the Housing Officer position. Familiarise yourself with the key responsibilities and required skills, so you can confidently discuss how your experience aligns with what Nottingham City Council is looking for.
✨Showcase Your Teamwork Skills
Since the role requires working within a team towards joint targets, be prepared to share specific examples of how you've successfully collaborated with others in previous roles. Highlight any challenges you faced and how you overcame them together.
✨Demonstrate Problem-Solving Abilities
The ability to remain calm under pressure is crucial for this position. Think of instances where you've had to make quick decisions or manage challenging situations. Be ready to explain your thought process and the outcomes of those situations.
✨Prepare for Administrative Questions
As the role involves administrative support, brush up on your Microsoft Office skills, especially Word and Excel. Be prepared to discuss how you've used these tools in past roles to create reports or manage data effectively.
