VIP Host

VIP Host

London Full-Time 24000 - 42000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Be the friendly face of our venue, ensuring guests feel welcomed and valued.
  • Company: Join two leading companies transforming live entertainment at iconic venues like Chelsea Football Club.
  • Benefits: Enjoy flexible shifts, competitive pay, and a vibrant work environment with great social opportunities.
  • Why this job: Experience the thrill of live events while making lasting memories for guests in a dynamic setting.
  • Qualifications: Customer service experience and a positive attitude are essential; flexibility for evening and weekend work is required.
  • Other info: We value diversity and inclusivity, offering support throughout the recruitment process.

The predicted salary is between 24000 - 42000 £ per year.

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Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues, stadiums, arenas, convention centres and theatres.

Our organisation is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

The Venue

Located in the heart of West London, Chelsea Football Club is one of the world’s most iconic football clubs and a premier sports and events venue. Stamford Bridge, blends rich football heritage with state-of-the-art facilities, offering a dynamic and inspiring environment for both matchday and non-matchday operations.

As a world-class venue, Stamford Bridge hosts not only thrilling Premier League fixtures but also an array of high-profile events, conferences, and hospitality experiences. From our luxurious hospitality suites and restaurants to our versatile event spaces and fan zones.

About the Role

As one of our hosts, you are the welcoming face of our venue — creating memorable first impressions and setting the tone for an unforgettable guest experience. Your role is all about warmth, attentiveness, and energy. Whether you\’re greeting guests, helping them find their seats, or offering directions with a smile, you ensure every visitor feels valued, comfortable, and well looked after.

Working as part of a team, you’ll play a key role in delivering smooth, safe, and enjoyable events. From live shows to private functions, no two shifts are the same — and your flexibility, enthusiasm, and commitment to great service help bring the atmosphere to life.

This is a customer-focused, hands-on role ideal for someone who thrives in fast-paced environments, loves interacting with people, and takes pride in making every moment count.

What We Offer:

  • Supporting the venue when hosting huge events for world-famous Musicians, Comedians, Sporting Events and much more!
  • Great rate of pay (above minimum wage)
  • Flexible working arrangements- you can choose your own shift pattern to work around your other commitments, improving your work-life balance.
  • Paid every 2 weeks for the shifts you have worked.
  • Our casual employees make up the largest part of our workforce from people across the city, it’s a great place to make friends and socialise in a different environment.

You will be responsible for:

  • Handling general enquiries, including wayfinding, ticketing, and accessibility needs.
  • The operation in premium areas during events, with flexibility to support other areas.
  • Directing and guide guests to their seats/suites, ensuring a friendly and approachable demeanour.
  • Proactively engaging with guests to enhance their experience, including upselling and upgrades.
  • Collaborating with security, F&B, and Event Managers to ensure safety and high service standards.
  • Assisting in setting up and managing event areas, maintaining professionalism and brand standards.
  • Resolving guest issues effectively, escalating when necessary.

You will have:

  • Proven experience in a premium customer-facing role.
  • A positive, approachable attitude with a passion for outstanding customer service.
  • The ability to remain composed under pressure and make quick decisions.
  • A continuous drive to enhance guest experiences.
  • The skill to engage diverse audiences and adapt your communication style as needed.
  • Professionalism in corporate settings like conferences and business events.
  • The ability to switch to a relaxed, welcoming style for informal events like concerts.
  • A successful track record in managing interactions with both high-profile clients and public attendees.
  • A degree of flexibility is required as evening and weekend work will be required.

Recruitment Process Outlined:

  • 1st Stage- You will be contacted by a member of ASM Global to discuss the vacancy.
  • 2nd Stage- You will be invited into our venue for one of our Recruitment days, so we get to know you a bit better beyond your CV.

Inclusive Workplace

At ASM Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our employees, customers, and suppliers. Join us and make a significant impact from day one.

We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.

If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.

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VIP Host employer: Legends/ASM Global Europe

At ASM Global, we pride ourselves on being an exceptional employer, offering a vibrant work culture at the iconic Stamford Bridge in West London. Our commitment to inclusivity and employee growth is reflected in our flexible working arrangements and opportunities to engage with world-class events, ensuring that every team member feels valued and empowered to thrive in their role. Join us to be part of a dynamic team that transforms live entertainment while enjoying competitive pay and a supportive environment.
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Contact Detail:

Legends/ASM Global Europe Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land VIP Host

✨Tip Number 1

Familiarise yourself with Chelsea Football Club and Stamford Bridge. Understanding the venue's history, its significance in sports, and the types of events hosted will help you engage more effectively with guests and demonstrate your passion during interviews.

✨Tip Number 2

Showcase your customer service skills by sharing specific examples from your past experiences. Highlight situations where you went above and beyond to enhance a guest's experience, as this role is all about creating memorable moments for visitors.

✨Tip Number 3

Prepare to discuss how you handle high-pressure situations. As a VIP Host, you'll need to remain composed while managing diverse audiences, so think of scenarios where you've successfully navigated challenges in fast-paced environments.

✨Tip Number 4

Network with current or former employees of ASM Global or Chelsea FC. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the recruitment process.

We think you need these skills to ace VIP Host

Exceptional Customer Service Skills
Strong Communication Skills
Ability to Work Under Pressure
Flexibility and Adaptability
Team Collaboration
Problem-Solving Skills
Attention to Detail
Positive Attitude
Conflict Resolution
Event Management Experience
Upselling Techniques
Professionalism in Corporate Settings
Interpersonal Skills
Time Management

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in customer service and hospitality. Emphasise any roles where you interacted with guests or managed events, showcasing your ability to create memorable experiences.

Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your enthusiasm for the role of VIP Host. Mention specific examples of how you've gone above and beyond for guests in previous positions.

Showcase Your Soft Skills: In your application, highlight your interpersonal skills, adaptability, and ability to remain calm under pressure. These traits are crucial for a role that involves engaging with diverse audiences and managing high-profile events.

Express Your Flexibility: Clearly state your availability and willingness to work evenings and weekends. This shows your commitment to the role and aligns with the flexible working arrangements mentioned in the job description.

How to prepare for a job interview at Legends/ASM Global Europe

✨Show Your Enthusiasm

As a VIP Host, your energy and enthusiasm are key. Make sure to express your passion for customer service and live events during the interview. Share examples of how you've created memorable experiences for guests in previous roles.

✨Demonstrate Flexibility

This role requires adaptability, especially with varying event types and schedules. Be prepared to discuss how you've successfully managed changing circumstances in past jobs, showcasing your ability to remain composed under pressure.

✨Highlight Communication Skills

Effective communication is crucial for a VIP Host. Prepare to share instances where you've engaged with diverse audiences, adapted your communication style, and resolved guest issues. This will demonstrate your capability to connect with all types of visitors.

✨Research the Venue and Company

Familiarise yourself with Chelsea Football Club and ASM Global. Understanding their values, mission, and the type of events they host will help you tailor your responses and show that you're genuinely interested in being part of their team.

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