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- Tasks: Assist customers at Airdrie Leisure Centre and handle reception duties.
- Company: Join North Lanarkshire Council, committed to community and employee wellbeing.
- Benefits: Enjoy 27 days annual leave, flexible working, and a range of health perks.
- Why this job: Be part of a supportive team that values your growth and offers career development.
- Qualifications: Previous customer service experience and good communication skills are essential.
- Other info: Guaranteed interviews for disabled applicants and care-experienced individuals.
INTERNAL APPLICANTS MUST APPLY VIA MYSELF
Based in Airdrie Leisure Centre, Airdrie your main task will be to assist our customers within the busy venue and ensure that they enjoy their visit. You will be responsible for general reception duties involving cash handling, venue bookings, and customer enquiries as well as promoting and participating in all membership/sales initiatives.
Previous moderate experience in a customer related service industry together with excellent communication skills and customer care skills are essential. You will also have knowledge of Microsoft Office packages and have a polite and helpful manner. A reception or administration qualification is desirable.
Work Pattern
Week 1: Saturday & Sunday, 7.45am to 1pm
Week 2: Saturday & Sunday, 12.45am to 6pm
Working here at North Lanarkshire Council
If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.
For more information on local authority careers visit themyjobscotland career hub
North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.
Click here to see ourRecruitment Charter.
*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.
We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.
We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.
North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.
The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link.
Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.
The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: Easy Read – My NL
***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***
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Customer Service Advisor (Saturday & Sunday) (Airdrie Leisure Centre) - REQ04541 - 434886 employer: www.findapprenticeship.service.gov.uk - Jobboard
Contact Detail:
www.findapprenticeship.service.gov.uk - Jobboard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Saturday & Sunday) (Airdrie Leisure Centre) - REQ04541 - 434886
✨Tip Number 1
Familiarise yourself with the Airdrie Leisure Centre and its services. Understanding the venue's offerings will help you engage with customers more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Brush up on your cash handling skills and customer service techniques. Being able to confidently manage transactions and handle customer inquiries will set you apart from other candidates.
✨Tip Number 3
Practice your communication skills, especially in a busy environment. Role-playing different customer scenarios can help you prepare for the fast-paced nature of the job.
✨Tip Number 4
Show your commitment to personal development by exploring the learning opportunities offered by North Lanarkshire Council. Mentioning your interest in their training programmes during the interview can highlight your dedication to growth.
We think you need these skills to ace Customer Service Advisor (Saturday & Sunday) (Airdrie Leisure Centre) - REQ04541 - 434886
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Service Advisor position. Highlight your relevant experience in customer service and ensure you can demonstrate your communication skills.
Tailor Your Application: Customise your application form to reflect how your skills and experiences align with the specific duties mentioned, such as cash handling and customer enquiries. Use examples from your past roles to illustrate your capabilities.
Highlight Relevant Skills: Make sure to emphasise your knowledge of Microsoft Office and any reception or administration qualifications you may have. Mention your ability to work flexible hours, as this is crucial for the weekend shifts.
Follow Application Instructions: Remember that you must submit an application form rather than a CV. Ensure you complete all sections of the application form thoroughly and accurately before submitting it through our website.
How to prepare for a job interview at www.findapprenticeship.service.gov.uk - Jobboard
✨Showcase Your Customer Service Skills
Since the role is all about assisting customers, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your communication skills and ability to maintain a polite and helpful manner.
✨Familiarise Yourself with the Venue
Before the interview, take some time to learn about Airdrie Leisure Centre and its offerings. Being knowledgeable about the venue will not only impress the interviewers but also help you answer questions more effectively and show your enthusiasm for the role.
✨Demonstrate Cash Handling Experience
As cash handling is part of the job, be ready to discuss any previous experience you have with managing transactions. If you have specific examples of how you ensured accuracy and security while handling cash, make sure to mention them.
✨Express Your Willingness to Learn
The job description mentions a desire for candidates with a reception or administration qualification. If you don't have one, express your eagerness to learn and develop your skills through the learning opportunities provided by North Lanarkshire Council.
