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- Tasks: Lead a dynamic team to deliver top-notch customer service and manage contact center operations.
- Company: Join a forward-thinking company in Bristol focused on exceptional customer experiences.
- Benefits: Enjoy a full-time, permanent role with opportunities for growth and development.
- Why this job: Be part of a transformative journey, inspiring your team while making a real impact.
- Qualifications: Exceptional leadership skills and a commercial mindset are essential for success.
- Other info: Embrace change and foster a supportive, inclusive environment for your team.
The predicted salary is between 36000 - 60000 £ per year.
We are currently recruiting for a Customer Services Manager to join our team in Bristol on a full-time, permanent basis. Reporting to the Contact Centre Manager you will be responsible for delivering an exceptional experience for our customers across all inbound channels.
Leading a large team, your role will cover all aspects of managing a contact centre including budgeting, managing headcount and delivery of service levels, as well as supporting the strategic direction of the department.
About You
Creating an environment for your teams to be engaged and successful is core to the success of this role.
- You will need exceptional people leadership skills as you will be responsible for creating a team that will lead Contact Services through a transformation journey
- You will have a commercial mindset, always focusing on how you can provide an efficient service that still has the customer at the heart of the solution
- Your comfortable working independently as well as working collaboratively with the wider Customer Contact Services Management team
- A history of working in collaboration with training and coaching areas
- Energetic, enthusiastic and passionate leader who motivates their team managers to deliver excellent results
- A supportive, inclusive and empathetic leader who understands how to get the best from everyone
- You will lead, inspire and co-ordinate your team at all levels to create motivated and engaged colleagues.
- Leads by example and demonstrates confidence, resilience and professionalism
- Proud to develop, support and empower others to achieve their ambitions
- Excellent team player who works collaboratively and creatively to enhance and improve service delivery
- You embrace change and deliver change in a way that is engaging and brings employees on the journey
- Forward thinking with the ability to create ideas, improvements and support the strategic agenda
- Ability to establish and maintain strong relationships between both contact centre’s (Bristol or Edinburgh)
Customer Service Support Manager employer: DiverseJobsMatter
Contact Detail:
DiverseJobsMatter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Support Manager
✨Tip Number 1
Showcase your leadership skills during the interview. Prepare examples of how you've successfully led teams through change and transformation, as this is a key aspect of the role.
✨Tip Number 2
Familiarize yourself with the latest trends in customer service management. Being able to discuss innovative ideas and improvements will demonstrate your forward-thinking mindset.
✨Tip Number 3
Highlight your experience in collaborating with training and coaching teams. This will show that you understand the importance of developing your team to achieve excellent results.
✨Tip Number 4
Prepare to discuss how you create an inclusive and supportive environment for your team. Share specific strategies you've used to motivate and engage your colleagues.
We think you need these skills to ace Customer Service Support Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Support Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Highlight Leadership Experience: In your application, emphasize your leadership skills and experiences. Provide specific examples of how you have successfully managed teams, driven transformation, and created an engaging work environment.
Showcase Commercial Mindset: Demonstrate your commercial awareness in your application. Discuss how you have previously balanced efficiency with customer satisfaction, and provide examples of how you have contributed to service improvements.
Personalize Your Application: Make sure to tailor your cover letter and CV to reflect the values and culture of the company. Use language that resonates with the job description and show your enthusiasm for the role and the company.
How to prepare for a job interview at DiverseJobsMatter
✨Showcase Your Leadership Skills
As a Customer Service Support Manager, you'll need to demonstrate exceptional people leadership skills. Prepare examples of how you've successfully led teams through change and transformation, focusing on engagement and motivation.
✨Emphasize Your Commercial Mindset
Highlight your ability to balance efficiency with customer satisfaction. Be ready to discuss specific strategies you've implemented in the past that improved service delivery while keeping the customer at the heart of the solution.
✨Demonstrate Collaboration Experience
Since collaboration is key in this role, prepare to share experiences where you've worked closely with training and coaching teams. Discuss how these collaborations have led to improved team performance and customer service.
✨Prepare for Change Management Questions
Expect questions about how you handle change within a team. Share your approach to leading teams through transitions, ensuring that you bring everyone along on the journey while maintaining morale and productivity.
