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- Tasks: Lead and motivate teams to ensure safety and excellent customer service at events.
- Company: Carlisle Support Services partners with top brands like Manchester United for event staffing.
- Benefits: Enjoy flexible shifts, competitive pay, career progression, and employee discounts.
- Why this job: Join a dynamic team at iconic venues while enhancing visitor experiences and ensuring safety.
- Qualifications: Must be 18+, hold a Level 2 or 3 in Spectator Safety, and have strong communication skills.
- Other info: Work evenings and weekends; commitment to 75% of fixtures required.
Join to apply for the Matchday Stewarding Supervisor role at Carlisle Support Services
Job Introduction
Carlisle Events – Working in partnership with Manchester United Football Club
You will be working for our client at their world class sporting venue in Manchester. We are seeking high calibre safety steward Supervisors who will set the standard of a 5-star service to our client, staff, and attendees of the venue. Carlisle Events is a leading supplier of staffing solutions; and have been providing Stewarding, Security and Event Operations to some of the UK\’s premier entertainment and sporting venues for more than thirty years. We are seeking well-presented, articulate, reliable Safety Stewarding Supervisors to work at a variety of events held at the iconic Old Trafford Stadium – home of Manchester United Football Club. At Carlisle, we concentrate on putting people first – our customers and our employees. This is your opportunity to join a company with great ambition and focus on doing things right.
Role Overview
Our Events team play a key part in enhancing the customer experience for event days at our client\’s prestigious venue. Our event staff work hard providing a visible reminder that safety is our number one priority for visitors and staff, all whilst maintaining extremely high levels of customer service. Your role will to be lead and motivate our teams of customer service and stewarding personnel at this iconic venue.
Rate of Pay: £14.50ph | Location: Manchester M16 0RA | Hours: Varied
Please be aware that this is not a full time role, colleagues have the flexibility to choose and book their own shifts, for either Football or Ad-hoc events at the stadium – however – we are seeking candidates who can commit to working a minimum of 75% of fixtures at this venue. Football and rugby events take place evenings and weekends only.
Role Responsibilities
- Being the dedicated radio holder for your sector
- Acting as the point of escalation between your team and the Stand Manager
- Supporting the stadium to adhere to its licensing conditions and safety certificate
- Attending pre-event briefings with our client\’s Safety Officer and Event Management
- Leading your team on safety incidents and responding to crowd management issues
Role Requirements
Essential
- Flexibility and reliability
- At least 18 years old
- You must hold a Level 2 or 3 in Spectator Safety
- Excellent communication skills and an aptitude for working with the public
- A friendly, approachable, and professional manner
- Previous experience in security/stewarding
Desirable
- Previous experience in a Supervisory role
- Level 3 Qualification in Spectator Safety (this will be funded by Carlisle if not)
- The desire to support some of Carlisle\’s other events\’ operations across the region
- Can commit to a minimum of 75% of all Football fixtures
Football and rugby events take place evenings and weekends only.
The Benefits
- A competitive hourly rate of pay – paid monthly
- Access to Company Pension Scheme after qualifying period
- Health and Wellbeing Plans
- Wagestream – financial flexibility and instant access to earned and authorised wages
- Clear Career Pathways- The opportunity to level up your career with 58% of salaried roles filled by our internal candidates, there’s a chance for everyone
- Fizz Benefits – discounts, rewards, and benefits, helping you save money every day
- Full induction, ongoing training, and career development
- Quality kit and uniform, everything you need to perform your role effectively
- Employee Assistance Program
- Refer a Friend Scheme
- Excellent progression routes available, including Supervisory level roles, and similar roles at some of our other event venues
About Us
Join a growing market-leading brand of support services to work with the UK’s largest brands such as Tottenham Hotspur, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more. Carlisle currently employees over 5,500 dedicated and enthusiastic staff members to deliver events, security, cleaning, and retail facilities support services across the UK’s most renowned sites and critical infrastructure. Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential.
Equality, Diversity & Inclusion
At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion. In all situations people will be judged solely on merit or ability.
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Matchday Stewarding Supervisor employer: Carlisle Support Services
Contact Detail:
Carlisle Support Services Recruiting Team
We think you need these skills to ace Matchday Stewarding Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in stewarding or supervisory roles. Emphasise your communication skills and any previous work in customer service, especially in high-pressure environments like events.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for event management and safety. Mention your understanding of the role's responsibilities and how your background aligns with Carlisle Support Services' commitment to high standards.
Highlight Relevant Qualifications: Clearly state your Level 2 or 3 qualification in Spectator Safety. If you don’t have it yet, express your willingness to obtain it through Carlisle’s funding, showing your commitment to professional development.
Show Flexibility and Reliability: In your application, emphasise your availability to work evenings and weekends, as well as your reliability. Mention any previous experiences where you demonstrated flexibility in scheduling or adapting to changing situations.
How to prepare for a job interview at Carlisle Support Services
✨Show Your Leadership Skills
As a Matchday Stewarding Supervisor, you'll need to lead and motivate your team. Be prepared to discuss your previous supervisory experiences and how you effectively managed teams in high-pressure situations.
✨Demonstrate Excellent Communication
Communication is key in this role. Practice articulating your thoughts clearly and confidently. Be ready to provide examples of how you've successfully communicated with both team members and the public in past roles.
✨Highlight Your Safety Knowledge
Since safety is a top priority, ensure you can discuss your understanding of safety protocols and regulations. Mention any relevant qualifications, like your Level 2 or 3 in Spectator Safety, and how you've applied this knowledge in real scenarios.
✨Be Flexible and Reliable
The role requires flexibility in working hours, especially during evenings and weekends. Emphasise your reliability and willingness to commit to a minimum of 75% of fixtures, showcasing your dedication to the job.
