Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with students, organise events, and provide a welcoming reception service.
- Company: Unite Students is the UK's largest provider of student accommodation, fostering a vibrant community.
- Benefits: Enjoy 33 days paid holiday, a bonus scheme, and health benefits including gym discounts.
- Why this job: Make a real impact in students' lives while working in a supportive, inclusive environment.
- Qualifications: Looking for warm, positive communicators with great organisational skills.
- Other info: Join a Gold Investors in People rated company committed to diversity and inclusion.
The predicted salary is between 21100 - 30000 £ per year.
Salary: £25,163 per annum, plus bonus and benefits
Hours: 37.5 hours per week. Customer Experience Team Members work 5 days out of 7, between the hours of 7am and 10pm. Weekends will be required on a rota basis.
The role
Come to Unite Students and flourish in a friendly, inspiring team! Be celebrated for being your true, talented self. Enrich lives with meaningful interactions and make a real impact. From helping a locked-out student get back into their room, to recommending your favourite restaurant or organising a welcome party; the Customer Experience Team Member role will be extremely varied. Expect no two days to be the same!
What you`ll be doing as a Customer Experience Team Member:
- Providing a welcoming front of house reception service
- Conducting flat viewings, inspections, and leading sales conversations
- Planning and running events for our students
What we`re looking for:
- A caring, warm person with a positive attitude
- An excellent communicator; as a Customer Experience Team Member you`ll be happy to chat to our students and answer their questions
- You`ll also have great time management and organisational skills
What You`ll Get in Return
- A discretionary annual bonus so you can share in the company`s success
- 33 days` paid holiday, inclusive of bank holidays and an annual holiday buying scheme, with 5 additional days awarded for long service
- A generous pension scheme – employer contributions between 5% and 11% depending on how much you save
- Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends
- Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
- Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!
About Unite Students
Founded in 1991, Unite Students is a FTSE 100 business and the UK`s largest provider of purpose-built student accommodation. You can find us in 23 leading university towns and cities, with over 70,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.
Instinctive inclusion. We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn`t just what we do but who we are.
People make Unite Students. Employees, students, and neighbours all contribute to building environments where we can all thrive.
Room for Everyone
We`re proud to be an employer that embraces individuality, and we`re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what`s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us.
We are US.
As part of our commitment to safeguarding our students, all new employees in this position will be required to undertake a basic criminal record check prior to commencing employment. The cost of this check will be incurred by Unite Students. Any offer of employment will be subject to a satisfactory criminal record check result.
If this position sounds exciting to you, we would love to receive your application!
Enter your name and your friends email address and click send.
Your Name
Email Address
#J-18808-Ljbffr
Student Experience Team Member employer: Unite Foundation
Contact Detail:
Unite Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Experience Team Member
✨Tip Number 1
Familiarise yourself with Unite Students' values and culture. Understanding their commitment to inclusion and community will help you align your responses during any interviews or conversations, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare examples of how you've positively impacted others in previous roles or experiences. Since the role involves meaningful interactions with students, having specific stories ready will demonstrate your caring nature and excellent communication skills.
✨Tip Number 3
Showcase your organisational skills by discussing any events or activities you've planned in the past. This will highlight your ability to manage time effectively and run successful events, which is a key part of the Customer Experience Team Member role.
✨Tip Number 4
Be prepared to discuss your flexibility and willingness to work weekends. Since the role requires working on a rota basis, demonstrating your adaptability will make you a more attractive candidate for the position.
We think you need these skills to ace Student Experience Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Unite Students is looking for in a Customer Experience Team Member. Highlight your relevant experiences and skills that align with their requirements.
Tailor Your CV: Customise your CV to reflect the qualities mentioned in the job description, such as excellent communication skills and a positive attitude. Use specific examples from your past experiences that demonstrate these traits.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for creating positive student experiences. Mention why you want to work at Unite Students and how you can contribute to their mission of building inclusive teams.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Unite Foundation
✨Show Your Warmth
As a Student Experience Team Member, you'll be interacting with students daily. Make sure to convey your caring and warm personality during the interview. Share examples of how you've positively impacted others in previous roles.
✨Communicate Clearly
Excellent communication is key for this role. Practice articulating your thoughts clearly and confidently. You might want to prepare answers to common questions about your communication style and how you handle inquiries from students.
✨Demonstrate Organisational Skills
Time management and organisation are crucial for planning events and conducting inspections. Be ready to discuss how you prioritise tasks and manage your time effectively. Consider sharing specific examples from past experiences.
✨Embrace the Company Culture
Unite Students values inclusion and individuality. Research their culture and think about how your personal values align with theirs. During the interview, express your enthusiasm for being part of a diverse team and contributing to a positive environment.
