Holiday Inn - Receptionist

Holiday Inn – Receptionist

Company: Andras Hotels

Location: Holiday Inn Belfast City Centre, 40 Hope Street, Belfast, Northern Ireland, BT12 5EE

Posted: 30th September 2025 | Closing Date: 14th October 2025

Industry: Hospitality | Job Type: Full time | Salary: £11.70–£12.70 per hour

About Andras Hotels

Andras Hotels is Northern Ireland’s largest hotel group with nine hotels, two apartment complexes, a café bar and a health club and spa. We rapidly expand our portfolio and develop our people through the Andras Academy, our wellbeing and development promise, and are proud participants of Green Tourism.

What Is The Job?

As a receptionist, you’ll be the first point of contact, handling transactions, offering local insights and anticipating every detail of a friction‑free experience. You’ll create a warm atmosphere that makes guests feel at home.

Hours

40 hours per week

What We Offer

• Discounted hotel rates across thousands of hotels worldwide for employees and family/friends
• Health care cash plan
• Diamond membership of Kingsbridge Hospital Group
• Enhanced pension scheme
• Enhanced maternity and paternity pay
• Cycle to work scheme
• Recruit a friend scheme
• Employee appreciation and social events, including Employee of the Month award
• £20 for completion of FLOW training
• Increased annual leave with service
• Discounts at Bodyscape, Cyrospa
• Health and wellbeing communication and advice
• Andras Academy training & development, progression opportunities within the group
• Work for globally renowned hotel brands
• Reward club incentive & hotel incentive schemes

Responsibilities

• Warm welcome to start a memorable guest experience
• Recognise IHG Rewards Club members and returning guests in person or on the phone
• Take and manage guest bookings, upsell opportunities, and inform guests about enhancing their stay
• Handle cash and credit transactions
• Check guests in and out quickly – take IDs, hand out room keys, control access
• Anticipate and record guest needs, preferences, requests, and concerns; act on them promptly
• Act as a trusted contact for all guests, handling bill issues, local knowledge, and escalating to management when needed
• Adhere to safety procedures, report incidents and wear protective gear as required
• Maintain a professional appearance as a brand ambassador
• Know daily events and activities on the schedule
• Assist with ad‑hoc duties as needed by colleagues

Core Service Skills

• True Attitude – caring, want to make a positive difference, build genuine connections
• True Confidence – knowledge and skills to perform the role, give guests confidence to trust you
• True Listening – focus on guest speech, body language, understand guest wants and needs
• True Responsiveness – provide guests what they need, timely and caring

Qualifications

• Minimum 6 months experience in a receptionist role
• Excellent communication skills – approachable and easy to talk to
• Problem‑solving skills – turn issues into opportunities
• Literate and tech‑savvy – good reading, writing, basic maths, computers

Desired Qualifications

• One year reception experience in a hospitality setting

About Andras Hotels (Company Overview)

Andras Hotels is a leading property development and hospitality company established in 1981, based in Belfast, Northern Ireland. We are the city’s largest hotel group approaching 1000 bedrooms. Our portfolio includes seven hotels, seven award‑winning hotels, and we subscribe to the Hospitality Employers Charter. We offer staff benefits and career growth opportunities. We are an equal opportunities employer.