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For Companies At a Glance
- Tasks: Lead a new audiology business, build a team, and serve your community.
- Company: Join Specsavers, a global brand dedicated to making a difference in people's lives.
- Benefits: Enjoy a competitive salary, profit dividends, flexible working, and generous perks.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Retail or customer service experience, leadership skills, and a valid UK driving license required.
- Other info: Complete the Audiology Practitioner course within 12 months for professional growth.
The predicted salary is between 28000 - 42000 £ per year.
Base pay range
Direct message the job poster from Specsavers
Seeking Audiologists/Hearing-Aid Dispensers to become Hearcare Partners at Specsavers
Audiology Domiciliary Customer Service Partner (CSP)
Location: Gloucester (Field Based)
Type: Joint Venture Business Partnership
Package: £35,000 Annual Salary + £5k Car Allowance OR Company Car + 30% of Business Profits as Dividends
Guaranteed Earnings of £50,000 in Year One | On Target Earnings £80,000+
Own Your Future with Specsavers
This is not a typical job—it\’s a business ownership opportunity. As a Customer Service Partner in our new Audiology Domiciliary Joint Venture, you’ll co‑own and lead a Specsavers business, delivering life‑changing hearing care directly to customers in their homes and local community.
You’ll be an ‘A’ shareholder in a Specsavers joint venture, meaning you’ll:
- Own and run your own business
- Receive dividends from business profits
- Build a valuable asset for your future
What You’ll Do
As a Customer Service Partner, you’ll be the driving force behind your business:
- Lead and grow your own team
- Deliver exceptional customer service and clinical excellence
- Make key decisions that shape your business
- Serve your local community with care and professionalism
What You’ll Get
- 30% share of business profits paid as dividends
- £5k car allowance or company car
- Flexible working and autonomy
- Full support from Specsavers’ central and local teams
- Access to cutting‑edge technology and development opportunities
- Generous benefits including medical, dental, pension, and more
Who You Are
You’re a retail or customer service expert with:
- Strong leadership and business acumen
- Passion for customer care and community impact
- A valid UK driving licence and right to work in the UK
- Willingness to complete the Audiology Practitioner course within 12 months
About the Role
You’ll operate across a defined territory in Gloucester, supported by a local administration team. You’ll shape your own clinic schedules, build lasting relationships with customers and your local community, and grow your business through exceptional service.
This role includes training to become an Audiology Practitioner, enabling you to carry out clinical duties under the supervision of a registered Hearing Aid Dispenser.
Why Specsavers?
We’re a family‑run business with a global reach. Our Joint Venture Partnership model gives you the freedom to run your own business with the backing of a trusted brand. You’ll enjoy the rewards of ownership—profit, growth, and autonomy—while we support you every step of the way.
Ready to Take the Leap?
If you’re ready to move from employee to business owner, we’d love to hear from you.
Apply now!
Seniority level
Director
Employment type
Full-time
Job function
Health Care Provider and Sales
Industries
Retail Health and Personal Care Products and Retail
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Customer Service Partner employer: Specsavers
Contact Detail:
Specsavers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Partner
✨Tip Number 1
Familiarise yourself with the Specsavers brand and its values. Understanding their ethos will help you align your approach during interviews and discussions, showcasing that you're a perfect fit for their culture.
✨Tip Number 2
Network with current or former employees of Specsavers, especially those in customer service or leadership roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 3
Prepare to discuss your leadership experiences and how you've successfully managed teams in the past. Be ready to share specific examples that demonstrate your business acumen and ability to drive results.
✨Tip Number 4
Research the audiology field and understand the challenges and opportunities within it. Being knowledgeable about the industry will show your commitment and readiness to take on the role of Customer Service Partner.
We think you need these skills to ace Customer Service Partner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and leadership. Use specific examples that demonstrate your ability to manage a team and deliver exceptional customer care.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for audiology and community service. Explain why you want to join Specsavers and how your skills align with their values and the role of Customer Service Partner.
Showcase Your Business Acumen: In your application, emphasise any previous experience you have in running or managing a business. Discuss how you can contribute to the growth of the domiciliary audiology business and your vision for success.
Highlight Your Commitment to Development: Mention your willingness to complete the Audiology Practitioner course and how you plan to develop your skills further. This shows your commitment to professional growth and aligns with the company's ethos.
How to prepare for a job interview at Specsavers
✨Show Your Passion for Customer Service
As a Customer Service Partner, your enthusiasm for helping others is crucial. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles.
✨Demonstrate Leadership Skills
This role requires strong leadership abilities. Think of instances where you've successfully led a team or project, and be ready to discuss your approach to motivating and developing others.
✨Understand the Business Model
Familiarise yourself with Specsavers' Joint Venture Partnership model. Being able to articulate how this model works and how it benefits both the business and its partners will show your commitment and understanding of the role.
✨Prepare Questions About Community Engagement
Since this position involves serving the community, prepare thoughtful questions about how the company engages with local customers. This shows your interest in building relationships and making a positive impact.
