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For Companies At a Glance
- Tasks: Assist customers with benefits questions via phone and written communication.
- Company: Join Morley, a company dedicated to delivering extraordinary experiences.
- Benefits: Enjoy remote work, paid training, and health benefits including medical and dental coverage.
- Why this job: Work from home with a supportive team and opportunities for professional growth.
- Qualifications: Must have strong communication skills and a high school diploma; customer service experience preferred.
- Other info: Michigan residents only; must have reliable high-speed internet and a distraction-free workspace.
About the Role
Role: Full time | Remote – Michigan residents
Do you enjoy working with people? Would you like to work M-F from the comfort of your home? This could be an interesting new opportunity for you!
Pay Transparency
This position starts at $13 per hour.
What to Expect
As a Customer Service Representative at Morley, you\’ll help customers, groups and providers with their benefits questions via phone and written communications.
Why apply:
- Work from home while having regular connection with your teammates
- No weekends
- Paid training
- Equipment provided
- Benefits available
- Professional development and growth opportunities
You need:
- Strong communication,interpersonal and organizational skills
- Computer skills (MS Office, web browsers, able to work in several programs at once)
- High-speed, hardwired internet connection (e.g., cable or fiberoptic broadband) that you can connect to by ethernet or landline (Note: wireless, 5G and satellite internet unfortunately won’t work for this role)
- See Skills for Success below
Tasks:
- Research and respond to customer questions on dental, vision, life and disability benefits using our systems and information sources
- Help customers, groups and providers over the phone and in writing, using clear, polite language and appropriate grammar / punctuation
- Follow quality standards when handling communications
- Check subscriber plans to determine their benefits
- Gather, organize, manage and record claims, messages and other documents
- Perform other tasks as needed to support the team
- Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
Questions Before You Apply?
Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 8 a.m. – 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day).
Skills for Success
Required Skills
- Excellent communication (spoken and written), interpersonal and organizational skills
- Computer skills
- Microsoft Office including basic Word, Excel and internet usage
- Able to use several computer programs at once
- Ableto handle calls, emails, web chats and written questions with training
Eligibility Requirements
- High school diploma or equivalent
- One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
- Able to work Monday to Friday, 8 a.m. to 6 p.m. Eastern time (may change based on business needs)
- Must be able to stick to the schedule reliably
Nice to Have
- Call center experience
- Completion of a Customer Service Simulation test
- Able to complete a dental training course
Remote Work Requirements
- Michigan resident
- High-speed internet access at home that you are able to connect to via Ethernet or landline
- Secluded and distraction-free work environment
The Remote Experience
Wondering what it\’s like to work for Morley from home? Check out this video to get a glimpse of a remote associate\’s typical day and how their home office setup helps them stay focused.
(direct link to video: https://mrly.info/h4b)
Why Join Our Morley Family
The value of your employment is more than your paycheck. It’s the combination of competitive pay, health benefits and other benefits Morley provides – your total compensation package.
Health & Wellness Benefits
- Medical and prescription coverage, including free annual physicals
- Dental and vision insurance
- Paid time off
- Associate wellness program (earn a reward for getting your annual wellness checkup)
- Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
Financial Benefits
- 401(k) with match
- Flexible spending account
- Life insurance
- Short- and long-term disability insurance (company paid)
Benefits to Make Your Life Easier
- Teladoc: 24/7 online access to doctors
- 24/7 nurse help desk
- Patient advocacy: Free 24/7 help with benefit questions and claims issues
- Family, financial and estate guidance (will) services
About Morley
Our mission is to deliver extraordinary experiences.
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our Morley Family members and for the world-leading companies that partner with us.
We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.
Thank you for your interest in Morley.
Notices
- Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://bit.ly/MorleyEverify and your right to work: https://bit.ly/MorleyRightToWork
- Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa
- Click here to view Morley\’s privacy policy: https://info.morleynet.com/morley-privacy-policy
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Customer Service Representative - Work from Home employer: Morley Companies, Inc.
Contact Detail:
Morley Companies, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Work from Home
✨Tip Number 1
Familiarise yourself with the benefits that Morley offers, such as dental, vision, and life insurance. This knowledge will help you engage in meaningful conversations during the interview and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by simulating customer interactions. You can do this with friends or family, focusing on clear and polite language, as well as effective problem-solving techniques to prepare for the types of calls you'll handle.
✨Tip Number 3
Ensure your home office setup meets the requirements for the role. Test your internet connection to confirm it’s hardwired and reliable, and create a distraction-free environment to showcase your readiness for remote work.
✨Tip Number 4
Take advantage of the opportunity to chat with a Morley Talent Acquisition Specialist before applying. This can provide you with valuable insights about the company culture and expectations, helping you tailor your approach when you apply through our website.
We think you need these skills to ace Customer Service Representative - Work from Home
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant customer service experience. Emphasise skills like communication, organisation, and computer proficiency, as these are crucial for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for helping others and your ability to work in a remote environment. Mention specific examples of how you've successfully handled customer inquiries in the past.
Highlight Technical Skills: Since the role requires strong computer skills, be sure to mention your proficiency with Microsoft Office and any other relevant software. If you have experience using multiple programs simultaneously, include that too.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as clear and polite language is essential for this position.
How to prepare for a job interview at Morley Companies, Inc.
✨Showcase Your Communication Skills
As a Customer Service Representative, strong communication is key. During the interview, make sure to articulate your thoughts clearly and use polite language. Practise answering common questions out loud to build confidence.
✨Demonstrate Your Problem-Solving Abilities
Prepare examples of how you've successfully resolved customer issues in the past. This will show the interviewer that you can handle calls and inquiries effectively, which is crucial for this role.
✨Familiarise Yourself with the Company
Research Morley and understand their mission and values. Being able to discuss how your personal values align with theirs can set you apart from other candidates and show your genuine interest in the position.
✨Prepare for Remote Work Questions
Since this is a remote position, be ready to discuss your home office setup and how you plan to stay focused and productive. Highlight your ability to work independently and manage your time effectively.
