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For Companies At a Glance
- Tasks: Lead and inspire the team while ensuring excellent customer service.
- Company: Join Heron Foods, a growing retail chain with over 340 stores.
- Benefits: Enjoy a 10% staff discount, career development, and 24/7 GP access.
- Why this job: Perfect for those who thrive in a dynamic environment and want to make an impact.
- Qualifications: Experience in retail or customer service, with leadership skills preferred.
- Other info: Applications are reviewed on a rolling basis, so apply now!
Role overview
Lead and Inspire: Senior Retail Colleague – Part-Time (16 Hours/Week)
Location: Longbenton, NE12 8GA
Pay: Up to £12.50 per hour (including enhancement when covering management duties)
Hours: 16 hours per week
Step Up in Your Retail Career
At Heron Foods, every shift is an opportunity to make a real impact. As a Senior Retail Colleague, you’ll play a key part in
supporting store operations, leading by example, and ensuring our customers receive the best possible experience. With over 340
stores and growing, now’s a great time to join a business that’s going places.
What You’ll Gain
We value our colleagues and offer a range of great benefits:
* Staff Discount: 10% off at Heron Foods and B&M.
* Development Opportunities: Grow your career with structured training and leadership development, including Future Flyers.
* Wellbeing Support: Free 24/7 GP access for you and your family, plus confidential emotional wellbeing services.
* Extra Rewards: Long-service awards, exclusive discounts, and a supportive working culture.
What You\’ll Be Doing
As a Senior Retail Colleague, you’ll be hands-on and people-focused. Your responsibilities will include:
* Supporting and guiding the team on shift to achieve store standards and targets.
* Delivering friendly, efficient service and helping customers with any queries.
* Ensuring stock is replenished and shelves are neat, tidy, and well-presented.
* Assisting with deliveries and stockroom organisation.
* Acting as a keyholder, including opening and closing the store when required.
Why This Role Is for You
This is the ideal role if you enjoy variety and responsibility. Whether stepping in for management or supporting your team on the
shop floor, you’ll bring energy, leadership, and reliability to every shift.
What We\’re Looking For
We’re looking for someone who:
* Is approachable, dependable, and motivated to lead.
* Enjoys working in a fast-paced retail setting.
* Has some experience in retail, hospitality, or customer service—especially in a team leader or keyholder role.
* Can confidently handle responsibility and multitask when needed.
Also Known As:
This opportunity may be listed under other titles, such as: Senior Sales Assistant, Keyholder, Retail Team Leader, Shift Leader,
Store Assistant Supervisor, Retail Floor Manager, Shop Supervisor, or Customer Service Supervisor. If you’ve held similar roles or
are ready for that next step, this could be your perfect match.
Apply Today
We’re reviewing applications on a rolling basis, so don’t delay. Join a team where your leadership counts.
Heron Foods is proud to be an inclusive employer.
We value diversity and welcome applicants from all backgrounds.
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Senior Retail Colleague – Part-Time (16 Hours/Week) employer: www.findapprenticeship.service.gov.uk - Jobboard
Contact Detail:
www.findapprenticeship.service.gov.uk - Jobboard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Retail Colleague – Part-Time (16 Hours/Week)
✨Tip Number 1
Familiarise yourself with Heron Foods' values and culture. Understanding what they stand for will help you align your responses during any interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Highlight your leadership skills and experience in retail or customer service roles. Be ready to share specific examples of how you've successfully led a team or handled responsibilities, as this is crucial for the Senior Retail Colleague position.
✨Tip Number 3
Prepare to discuss how you can contribute to creating a positive customer experience. Think of ways you've gone above and beyond for customers in previous roles, as this will resonate well with the hiring team.
✨Tip Number 4
Network with current or former employees of Heron Foods if possible. They can provide insights into the company culture and expectations, which can give you an edge in your application process.
We think you need these skills to ace Senior Retail Colleague – Part-Time (16 Hours/Week)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail, hospitality, or customer service. Emphasise any leadership roles or responsibilities you've had, especially those that align with the Senior Retail Colleague position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your ability to lead a team. Mention specific examples of how you've positively impacted customer experiences or improved store operations in previous roles.
Highlight Key Skills: In your application, focus on skills that are crucial for the role, such as teamwork, multitasking, and customer service. Use keywords from the job description to demonstrate that you understand what the company is looking for.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at www.findapprenticeship.service.gov.uk - Jobboard
✨Show Your Leadership Skills
As a Senior Retail Colleague, you'll need to demonstrate your ability to lead and inspire others. Be prepared to share examples of how you've successfully guided a team in the past, highlighting your leadership style and how it positively impacted store operations.
✨Emphasise Customer Service Experience
This role is all about providing excellent customer service. Make sure to discuss your previous experiences in retail or hospitality where you went above and beyond for customers. Highlight specific situations where your actions led to positive outcomes.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle various situations on the shop floor. Think about scenarios involving team conflicts, busy periods, or customer complaints, and prepare your responses to showcase your problem-solving skills and ability to multitask.
✨Research Heron Foods
Familiarise yourself with Heron Foods' values, mission, and recent developments. Showing that you understand the company and its culture will demonstrate your genuine interest in the role and help you connect your personal values with theirs.
