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For Companies At a Glance
- Tasks: Manage support tickets, liaise with stakeholders, and maintain documentation in a dynamic team.
- Company: Join SBS, a global fintech partner transforming the finance industry with cutting-edge technology.
- Benefits: Enjoy a competitive salary, hybrid working, and comprehensive health benefits.
- Why this job: Be part of a collaborative team shaping the future of finance while growing your skills.
- Qualifications: Excellent interpersonal skills, team player, proactive, and comfortable communicating with diverse people.
- Other info: We value diversity and encourage applications from all backgrounds, even if you don't meet every requirement.
The predicted salary is between 25000 - 35000 ÂŁ per year.
At SBS, we’re more than just a technology company – we’re a global fintech partner helping banks and financial institutions transform, innovate, and grow. With over 5,000 employees worldwide and clients in more than 80 countries, our solutions power everything from digital banking and lending to payments and core banking systems.
As part of74Software, we’re backed by a group of leading software companies delivering mission-critical solutions worldwide. Our focus is on delivering long-term value, leveraging cutting-edge technology, and fostering strong client partnerships. Join us and be part of a collaborative, forward-thinking team shaping the future of finance.
Job Description
Role type:Full-time, permanent
We’re looking for a proactive, detail-oriented, and people-savvyBusiness Support Analystto join our dynamic team in Bristol. You’ll be right at the heart of the action, managing support tickets, liaising with stakeholders, maintaining key documentation, and contributing to testing processes, all while helping to ensure our high standards of service are met and maintained.
What will the role involve?
- Manage the Business Support queue in JIRA, ensuring accuracy in details and priority based on established guidelines and quality gates.
- Assign tickets and conduct initial investigations, providing timely updates throughout the process.
- Document steps to reproduce errors and communicate resolutions effectively, both internally and externally.
- Engage with internal and external stakeholders to ensure clear and efficient communication regarding support issues.
- Assist in creating standard training documentation and guidance for feature setup and general inquiries.
- Oversee a test environment, including data anonymisation, data restoration, and environment startup processes.
- Generate effective reports for stakeholders, enhancing transparency and communication.
- Support the overall testing process, including planning, execution, and results capture, utilising tools like TestRail when applicable.
Qualifications
What are we looking for?
- Excellent interpersonal skills, able to communicate with a wide range of people
- Able to work well in a team setting
- Reliable and ethical, respecting customers’ confidentiality
- Strong decision-making skills and the ability to take the lead
- Ability to manage risk
- Proactive, highly self-motivated, and organised
- Flexibility, as there may be travel involved
- Comfortable approaching people
Don\’t meet every single requirement? That\’s okay, and you aren\’t alone!Research shows that women and people of colour are less likely to apply for a role unless they meet all the criteria. At SBS, we\’re committed to building a diverse, inclusive team where everyone feels they belong. So if this role excites you and you\’re eager to grow, we\’d love to hear from you – even if your experience doesn\’t tick every box just yet, send in your application!
Additional Information
What\’s in it for you?
At SBS, we’re committed to supporting our employees in every aspect of their lives, from health and wellbeing to financial security and lifestyle perks. Here’s a snapshot of the benefits you\’ll enjoy as part of our team:
Competitive salary:ÂŁ25,000 per annum.
Health & Wellbeing: Private Medical Insurance, Health Cash Plan, Dental Insurance, Eye Care Vouchers, Flu Vaccinations
Hybrid working:Work from home three days per week, and join us in the office for the remaining two.
️ Finance & Protection:Life Assurance, Critical Illness Cover, Pension Plan, Long Service Awards, Payroll Giving, Fleet car provider
At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.
All of our positions are open to people with disabilities.
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Business Support Analyst employer: Sopra Steria
Contact Detail:
Sopra Steria Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Analyst
✨Tip Number 1
Familiarise yourself with JIRA, as it's a key tool for managing support tickets in this role. Understanding how to navigate and utilise its features will give you an edge during the interview.
✨Tip Number 2
Brush up on your communication skills, especially in a technical context. Being able to explain complex issues clearly to both technical and non-technical stakeholders is crucial for a Business Support Analyst.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've effectively managed support issues or improved processes in previous roles. This will demonstrate your proactive approach and decision-making skills.
✨Tip Number 4
Research SBS and its role in the fintech industry. Understanding their mission and values will help you align your answers with what they are looking for, making you a more appealing candidate.
We think you need these skills to ace Business Support Analyst
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Business Support Analyst position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Interpersonal Skills: Since excellent interpersonal skills are crucial for this role, make sure to provide specific examples in your CV or cover letter that demonstrate your ability to communicate effectively with diverse stakeholders.
Showcase Problem-Solving Abilities: In your application, include instances where you successfully managed support tickets or resolved issues. This will showcase your proactive approach and decision-making skills, which are essential for the position.
Express Enthusiasm for Diversity: Mention your commitment to inclusivity and diversity in your cover letter. Highlight how your unique background or perspective can contribute to a collaborative team environment, aligning with the company's values.
How to prepare for a job interview at Sopra Steria
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Business Support Analyst. Familiarise yourself with managing support tickets, liaising with stakeholders, and the tools mentioned in the job description, like JIRA and TestRail.
✨Showcase Your Interpersonal Skills
Since excellent interpersonal skills are crucial for this role, prepare examples from your past experiences where you've effectively communicated with diverse groups. Highlight your ability to engage with both internal and external stakeholders.
✨Demonstrate Proactivity
Be ready to discuss instances where you've taken the initiative in previous roles. This could include managing projects, improving processes, or resolving issues before they escalate. Show that you're self-motivated and organised.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your decision-making and problem-solving skills. Think about how you would handle specific situations related to support ticket management or stakeholder communication, and be prepared to articulate your thought process.
