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- Tasks: Supervise poolside, ensure safety, perform rescues, and manage customer behaviour.
- Company: Halo Leisure creates healthier communities with accessible health and leisure facilities.
- Benefits: Enjoy free facility access, family discounts, training, 25 days leave, and more perks!
- Why this job: Join a supportive team, gain valuable skills, and progress in your career while making a difference.
- Qualifications: Must be National Pool Lifeguard Qualified or willing to complete the course.
- Other info: Regular ongoing training and opportunities for career advancement available.
We are excited you have visited our Careers page. We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.
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Customer Service Assistant
Reference: JUL20256429
Expiry date: 2025-08-25 16:30:00.000
Location: Brockworth Sports Centre
Benefits: Please see the job description for all benefits
Job Title: Lifeguard | Location: Brockworth Sports Centre | Job Type: Permanent|, casual Salary: £12.21 per hour
As a Lifeguard you are calm and confident, potentially you could save a life, and you will help keep people safe. You will need to feel comfortable being in control of the pool and challenging inappropriate behaviour.
You’re not the type to panic under pressure and compromise the safety of others. The role isn’t Baywatch, you don\’t just sit and watch. You can perform a rescue, deliver first aid, and have difficult conversations with customers who are not acting safely, we will give you the skills and qualifications to be able to do this. You’re looking for the chance to progress and work to a regular rota pattern.
As our next Lifeguard you’ll provide safe supervision of customers in poolside locations. You will keep people safe, ultimately you are responsible for preventing serious injuries or accidents.
The Key Requirements…
National Pool Lifeguard Qualified or have the ability to pass the course
Joining Halo Leisure there is an opportunity to become a swimming teacher, duty manager or a trainer and there is regular ongoing training to keep your skills refreshed.
Here at Halo Leisure, our mission is to \”Create Healthier Communities.\” We provide affordable and accessible health and leisure facilities, operating gyms, swimming pools and leisure centres. Joining Halo, you’ll be helping us to offer friendly and supportive advice and guidance to our customers. Within this role there is a stable and structured environment and high quality support and training through Apprenticeships.
With us you’ll have the opportunity to showcase your ability to work with confidence and remain calm at all times, you will get things done, be efficient within your role, listen to your colleagues & be approachable, and have a caring attitude towards others.
The Benefits and Perks…
Free use of our facilities (including gym, swimming, soft play, tennis, golf and lots more!)
Family discounts
Training and Development and career progression opportunities
25 days of annual leave plus bank holidays
Health Cash Plan
Enhanced maternity and paternity pay
Enhanced absence pay
Additional employer contributions to your pension scheme
Long service, Baby gifts and other reward schemes
The chance to be nominated to receive one of our annual staff awards
Cycle to work scheme
The Next Step…
Thank you, you will be contacted shortly.
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Customer Service Assistant employer: Halo Leisure
Contact Detail:
Halo Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Lifeguard. Understanding the importance of safety and customer interaction will help you demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Highlight any previous experience in customer service or similar roles. Being able to showcase your ability to handle difficult situations calmly can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss how you would manage emergencies or challenging behaviours. Having specific examples ready can show that you are proactive and ready for the responsibilities of the job.
✨Tip Number 4
Research Halo Leisure's mission and values. Being able to align your personal values with theirs can demonstrate your genuine interest in contributing to their goal of creating healthier communities.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and requirements for the Customer Service Assistant position. Tailor your application to highlight how your skills and experiences align with these.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, skills, and qualifications. Focus on customer service roles or any experience that demonstrates your ability to remain calm under pressure.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Use specific examples from your past experiences to illustrate how you meet the key requirements, such as your ability to handle difficult conversations and provide excellent customer service.
Proofread Your Application: Before submitting, take the time to proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Halo Leisure
✨Show Your Calmness Under Pressure
As a Lifeguard, it's crucial to demonstrate your ability to stay calm in stressful situations. Prepare examples from your past experiences where you successfully managed a crisis or handled a difficult situation with confidence.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be ready to discuss how you would approach difficult conversations with customers and how you ensure safety while maintaining a friendly atmosphere.
✨Emphasise Your Teamwork Abilities
Working as a Lifeguard often involves collaborating with colleagues. Share instances where you worked well in a team, showcasing your ability to listen, support others, and contribute positively to the group dynamic.
✨Demonstrate Your Commitment to Safety
Safety is paramount in this role. Be prepared to talk about your understanding of safety protocols and any relevant training you've had. If you have experience in first aid or lifeguarding, make sure to mention it!
