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- Tasks: Lead a team to ensure our sports complex is welcoming, clean, and safe.
- Company: Join Freedom Leisure, a community-focused leisure operator committed to sustainability.
- Benefits: Enjoy discounts, a pension scheme, and fully funded training opportunities.
- Why this job: Make a positive impact in your community while developing your career in a supportive environment.
- Qualifications: Experience in management and customer service; First Aid certification is a plus.
- Other info: Flexible working hours with a focus on personal development.
The predicted salary is between 19307 - 24134 £ per year.
Duty Manager – Full Time – Nunnery Wood Sports Complex
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Duty Manager – Full Time – Nunnery Wood Sports Complex
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Whats important to us
Customers we have no business without them so we need to make sure they want to come back after each visit. This can only be achieved through our team delivering great service.
Partners we work on behalf of our Council partners to deliver their services to the local community. We cant do this without our colleagues.
Green Matters we are fully committed to being the most Environmental and Sustainable leisure operator we can be and we know we all have a part to play to reduce the impact on the environment.
Colleagues our teams are the service! We cant achieve anything without them and hopefully this could be YOU!
If you care about delivering great customer experiences, want to give something back to the community where you live and want to help our environment, we would love for you to join our team at Freedom Leisure.
In the role of Duty Manager, you will be key to supporting all of our objectives and in many ways. This will start with ensuring our centres are welcoming, clean and safe by managing and supporting the team to undertake their roles.
A full training programme will be provided and for those that want to go further, we will work with you to develop a career path with us.
In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.
Hours: 37 hours per week, Monday – Sunday (rota basis)
Requirements
- First Aid at Work Certificate (desirable)
- The ability to develop and motivate a team of staff
- Experience of day to day management and being responsible for an area of income
- Knowledge and understanding of business and budgetary performance
- Experience of problem solving, customer service and staff management
- Experience working in a Duty Management or similar role
- To be able to work flexibly with a level of autonomy and decision making confidence
- Able to think on your feet and respond to variable demands
Benefits
We want you to love coming to work, feeling healthy, happy and valued. That\’s why we\’ve developed a benefits package with you in mind, so what can we offer you?
- My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending.
- Discounted Staff membership (including family members)
- Incremental holidays
- Employee Assistance Programme – 24/7 confidential, independent and professional counselling.
- Company pension
- Various insurance and saving schemes
- Financial advice
- Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only, depending on earnings)
- All this as well as fully funded training and career progression opportunities in a team working environment
Closing date: 15th August 2025
Salary: up to £24,134 per annum
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Duty Manager - Full Time - Nunnery Wood Sports Complex employer: Freedom Leisure
Contact Detail:
Freedom Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Full Time - Nunnery Wood Sports Complex
✨Tip Number 1
Familiarise yourself with Freedom Leisure's values and mission. Understanding their commitment to customer service, community engagement, and environmental sustainability will help you align your responses during interviews and demonstrate that you're a good fit for the team.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlight specific situations where you motivated staff or resolved conflicts, as this will be crucial for the Duty Manager role.
✨Tip Number 3
Research common challenges faced in leisure management and think about how you would address them. Being able to discuss potential solutions during your interview will demonstrate your problem-solving abilities and readiness for the role.
✨Tip Number 4
Network with current or former employees of Freedom Leisure if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace Duty Manager - Full Time - Nunnery Wood Sports Complex
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Duty Manager position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: Emphasise your previous experience in management, customer service, and team motivation. Use specific examples to demonstrate your ability to handle day-to-day operations and problem-solving in a similar role.
Show Your Commitment to Values: Freedom Leisure values customer service, community involvement, and environmental sustainability. Make sure to express your alignment with these values in your cover letter or personal statement, showcasing any relevant experiences.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at Freedom Leisure
✨Show Your Customer Service Skills
As a Duty Manager, delivering great customer experiences is crucial. Be prepared to share examples of how you've handled customer complaints or improved service in previous roles. This will demonstrate your commitment to customer satisfaction.
✨Highlight Team Management Experience
The role requires developing and motivating a team. Discuss your past experiences in managing teams, including any challenges you faced and how you overcame them. This will show your ability to lead and inspire others.
✨Demonstrate Problem-Solving Abilities
You’ll need to think on your feet and respond to variable demands. Prepare to discuss specific situations where you successfully resolved issues, particularly in a management context. This will highlight your critical thinking skills.
✨Express Commitment to Sustainability
Freedom Leisure values environmental responsibility. Share your thoughts on sustainability and any initiatives you've been involved in that align with this value. This will show that you resonate with the company's mission.
