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- Tasks: Manage customer service in the morning and bookkeeping in the afternoon.
- Company: Join a dynamic body shop environment focused on vehicle repairs.
- Benefits: Enjoy a Monday to Friday schedule with potential for growth.
- Why this job: Perfect for those who thrive in fast-paced settings and love helping customers.
- Qualifications: 3-5 years in customer service or accident repair, plus Xero experience.
- Other info: Own transport required due to location.
The predicted salary is between 30000 - 42000 £ per year.
Customer Service & Bookkeeping Administrator (Body Shop Environment) WR9 – Due to the location you will need to have access to your own transport. Mon-Fri 9am-5pm Role Overview: This dual-role position requires a confident and organised individual to manage the reception and customer service duties during the morning and some accounts in the afternoon. The successful candidate will have experience in both customer service and financial administration, with essential knowledge of Xero accounting software. Key Responsibilities: Front-of-House Duties (Morning): * Greet and assist customers in person and over the phone, providing accurate information regarding the vehicle repair process. * Manage workshop capacity by scheduling vehicle bookings and coordinating drop-offs and collections. * Communicate with insurers and document necessary details, passing them to the workshop team when required. * Arrange vehicle recoveries where necessary. * Keep customers informed with regular updates on the status of their repairs. * Perform general admin tasks including processing excess and sales invoices, and handling parts purchase invoices. * Support day-to-day operations with excellent communication and multitasking skills in a fast-paced body shop environment. Bookkeeping Duties (Afternoon): * Maintain up-to-date and accurate data entry using Xero accounting software (experience essential). * Reconcile sales, purchase invoices, and bank transactions. * Manage ordering of stock and parts to support ongoing operations. * Assist with reporting and maintain financial records in line with company procedures. Candidate Requirements: * 3–5 years’ experience in the accident repair industry or a fast-paced customer-focused environment. * Proven bookkeeping experience, with proficiency in Xero. * Strong IT skills, particularly in Microsoft Office (Excel, Outlook, Word). * Solid understanding of motor vehicles and the repair process. * Familiarity with Bodyshop Management Systems (BMS) and BSI standards is desirable. * Excellent organisational and communication skills. Please call Arlene Gray Redwood Search for further information
Bookkeeper and Customer Service Consultant employer: Redwood Search
Contact Detail:
Redwood Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bookkeeper and Customer Service Consultant
✨Tip Number 1
Familiarise yourself with Xero accounting software if you haven't already. Since proficiency in Xero is essential for this role, consider taking a short online course or tutorial to brush up on your skills before applying.
✨Tip Number 2
Gain a solid understanding of the vehicle repair process and the accident repair industry. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the role and the company.
✨Tip Number 3
Prepare to showcase your customer service experience by thinking of specific examples where you've excelled in a fast-paced environment. Highlighting your ability to multitask and communicate effectively will be key in impressing the hiring team.
✨Tip Number 4
Since the role requires managing workshop capacity and scheduling, consider familiarising yourself with Bodyshop Management Systems (BMS). Even if it's not mandatory, showing that you're proactive about learning can set you apart from other candidates.
We think you need these skills to ace Bookkeeper and Customer Service Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and bookkeeping, particularly with Xero accounting software. Use specific examples from your past roles that demonstrate your skills in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Explain how your background in the accident repair industry or similar environments makes you a great fit for this role.
Showcase Relevant Skills: Emphasise your organisational and communication skills in both your CV and cover letter. Mention any experience you have with Bodyshop Management Systems (BMS) and how it relates to the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a bookkeeping role.
How to prepare for a job interview at Redwood Search
✨Showcase Your Customer Service Skills
Since the role involves significant customer interaction, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you successfully resolved issues or improved customer satisfaction.
✨Demonstrate Your Bookkeeping Knowledge
Make sure to brush up on your Xero accounting software skills before the interview. Be ready to explain how you've used it in past roles, particularly in relation to data entry, reconciliation, and financial reporting.
✨Understand the Body Shop Environment
Familiarise yourself with the basics of vehicle repair processes and terminology. Showing that you have a solid understanding of the industry will demonstrate your commitment and readiness for the role.
✨Prepare Questions for the Interviewer
Think of insightful questions to ask about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
