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For Companies At a Glance
- Tasks: Support customer infrastructure and platform deployments, ensuring operational excellence.
- Company: Join Oracle, a global leader in cloud solutions and technology innovation.
- Benefits: Enjoy flexible working, competitive salary, and comprehensive health benefits.
- Why this job: Be a trusted advisor, driving customer success while working with cutting-edge technology.
- Qualifications: 6-10 years of experience with Oracle Database and Infrastructure products required.
- Other info: UK Government security clearance is necessary; embrace diversity and inclusion at Oracle.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Oracle is a technology leader that’s changing how the world does business – and our Customer Success Services(CSS) team supports over 6,000 companies around the world. We’re looking for an experienced and self-motivated engineer to work on customer premises in the UK as our Database Infrastructure Specialist. Join the team of highly skilled technical experts who build and maintain our clients’ technical landscapes through tailored support services.
This is an onsite role with customers 5 days per week, in London and UK South.
Why work at Oracle
- A competitive salary with exciting benefits
- Flexible and remote working
- Learning and development opportunities to advance your career
- An Employee Assistance Program to support your mental health
- Employee resource groups that champion our diverse communities
- Core benefits such as medical, life insurance, and access to retirement planning
- An inclusive culture that celebrates what makes you unique
What You’ll Do
Become our customers trusted technical advisor and develop a deep knowledge of their systems and needs. You’ll support the operation of infrastructure and platform deployments onsite and in cloud, delivering services that drive customer success and innovation.
- Provide production operation support for ODI. Support the stability, availability, and performance of critical business systems. Install, configure, and operate Exadata and other Oracle Infrastructure Platform products
- Deliver solution architecture advice, reviews, and conceptual support
- Analyze product problems to find resolutions
- Resolve new and complex issues, research technical enquiries, and handle user problems Support software installation, configuration, health checks, and performance assessments
- Educate customers on product features, issues, evolutions, upgrades, benefits, and patches
- Deliver client-specific and proactive support of dedicated CCS customers to ensure operational excellence of Oracle Infrastructure & Platform deployments in the Cloud, on premise or both.
- Act as a trusted technology advisor for our CCS customers with a deep knowledge of the customer\’s requirements and environments
- Maintain effective professional relationships within the global CCS practice, with Oracle Technical Account Managers (TAM), Oracle Product Support and customer staff at various levels
Desirable Experience:
- At least 6-10 years’ hands-on experience in working with Oracle Database and Infrastructure products, in particular Oracle Engineered Systems including Exadata, Oracle Cloud Infrastructure (OCI) or comparable platforms
- Strong proven Oracle DBA experience are a prerequisite
- Hands on experience with GoldenGate or Oracle security products
- Advanced OS Administration skills with Unix / Linux are essential, additional Solaris, Solaris-Cluster and Windows skills are a plus
- UK Government security clearance required or eligible to be security cleared
We also use…
- Oracle engineered systems such as Exadata, ZDLRA
- Oracle DBA, HA and DR skills
- OCI, Unix, Linux, Solaris, and ZFS Storage
- Oracle Advanced security , Audit Vault, DB Vault, Data Safe, DB firewall, TDE
- Real Application Clusters and Grid Infrastructure
- Enterprise Manager OEM and Grid Control
- Oracle VM, Directory Server, and ASM
- Network switches, protocols, and security
- Load balancer, Java, xml, SQL, shell scripting
At Oracle, we don’t just respect differences — we celebrate them. We believe that innovation starts with inclusion, and that to create the future, we need people with a diverse set of backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. When everyone’s voice is heard and valued, we’re inspired to go beyond what’s been done before. https://www.oracle.com/corporate/careers/diversity-inclusion/
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Contact Detail:
Oracle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advanced Services Engineer - CSS Database Infrastructure Specialist - UK Government Security Clearance
✨Tip Number 1
Familiarise yourself with Oracle's products, especially Exadata and Oracle Cloud Infrastructure. Understanding these technologies will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Oracle, particularly those in the Customer Success Services team. They can provide valuable insights into the company culture and expectations for the Advanced Services Engineer role.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully resolved complex database issues. Highlighting your problem-solving skills and technical expertise will set you apart from other candidates.
✨Tip Number 4
Since UK Government security clearance is required, ensure you understand the process and requirements for obtaining it. Being proactive about this can show your commitment to the role and readiness to start.
We think you need these skills to ace Advanced Services Engineer - CSS Database Infrastructure Specialist - UK Government Security Clearance
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Oracle Database and Infrastructure products, especially Exadata and OCI. Use specific examples to demonstrate your hands-on experience and technical skills.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of the responsibilities and how your background aligns with the requirements, particularly your experience in providing production operation support.
Highlight Security Clearance: Since UK Government security clearance is required, clearly state your current status regarding this. If you are eligible for clearance, mention any relevant experience that demonstrates your trustworthiness and reliability.
Showcase Problem-Solving Skills: Provide examples in your application that showcase your ability to analyse product problems and resolve complex issues. This will demonstrate your capability as a trusted technical advisor and your proactive approach to customer support.
How to prepare for a job interview at Oracle
✨Understand the Role
Make sure you have a solid grasp of the responsibilities and requirements of the Advanced Services Engineer position. Familiarise yourself with Oracle's Database Infrastructure products, especially Exadata and OCI, as well as the specific needs of UK Government clients.
✨Showcase Your Experience
Prepare to discuss your hands-on experience with Oracle Database and Infrastructure products. Be ready to provide examples of how you've resolved complex issues or improved system performance in previous roles, particularly in relation to the technologies mentioned in the job description.
✨Demonstrate Problem-Solving Skills
Since the role involves analysing product problems and finding resolutions, be prepared to tackle hypothetical scenarios during the interview. Think through your problem-solving process and communicate it clearly, showcasing your analytical skills and technical knowledge.
✨Emphasise Communication and Relationship-Building
As a trusted technical advisor, strong communication skills are essential. Highlight your ability to build effective professional relationships with clients and colleagues. Share examples of how you've successfully collaborated with teams or educated customers on technical matters.
